Salesforce Agentforce Masterclass: Hands-on Guide

<div>This course is your complete, end-to-end guide to Salesforce Agentforce, designed for professionals who want to move beyond theory and build real, production-ready AI solutions.</div><div><br></div><div>Whether you're a Salesforce Admin, Developer, Architect, or Consultant, this course will help you understand not just how Agentforce works—but how to apply it in real-world scenarios.</div><div><br></div><div>You will learn:</div><div><ul><li><span style="font-size: 1rem;">AI Fundamentals + Prompt Engineering</span></li><li><span style="font-size: 1rem;">Agentforce Architecture &amp; Einstein Trust Layer</span></li><li><span style="font-size: 1rem;">Prompt Builder &amp; Grounding Techniques</span></li><li><span style="font-size: 1rem;">Custom Actions using Flow &amp; Apex</span></li><li><span style="font-size: 1rem;">Legacy Agentforce Builder + Modern Agent Script</span></li><li><span style="font-size: 1rem;">RAG (Retrieval Augmented Generation) with Data Library</span></li><li><span style="font-size: 1rem;">Multi-channel Agent Invocation (Flow, Apex, API, Slack, Experience Cloud)</span></li><li><span style="font-size: 1rem;">Custom Lightning Types for interactive UI</span></li></ul></div><div><span style="font-size: 1rem;">What You Will Build (Real Projects)</span></div><div><br></div><div>This is a hands-on course with real business use cases:</div><div><ul><li><span style="font-size: 1rem;">Build an Employee Agent to summarize Salesforce Cases</span></li><li><span style="font-size: 1rem;">Create a Case Management Automation Agent (Flow-based)</span></li><li><span style="font-size: 1rem;">Develop an Escalation Scoring Engine using Apex</span></li><li><span style="font-size: 1rem;">Generate Sales Emails using Prompt Templates</span></li><li><span style="font-size: 1rem;">Build a Balance Transfer Agent using Agent Script</span></li><li>Implement a Lead Creation UI using Custom Lightning Types</li><li><span style="font-size: 1rem;">Use RAG with Files &amp; Knowledge Articles</span></li></ul></div><div><span style="font-size: 1rem;">By the End of This Course, You Will Be Able To:</span></div><div><ul><li><span style="font-size: 1rem;">Design and build AI-powered agents in Salesforce from scratch</span></li><li><span style="font-size: 1rem;">Master Prompt Engineering techniques (Zero-shot, Few-shot, Chain-of-Thought)</span></li><li><span style="font-size: 1rem;">Work with Prompt Builder and grounding techniques</span></li><li><span style="font-size: 1rem;">Create custom actions using Flow and Apex</span></li><li><span style="font-size: 1rem;">Build and manage agents using Agent Script</span></li><li><span style="font-size: 1rem;">Integrate agents across multiple Salesforce channels</span></li><li><span style="font-size: 1rem;">Implement secure AI solutions using Einstein Trust Layer</span></li><li><span style="font-size: 1rem;">Use RAG with Data Library for contextual AI responses</span></li><li><span style="font-size: 1rem;">Build interactive UI experiences using Custom Lightning Types</span></li></ul></div><div><span style="font-size: 1rem;">Who This Course is For</span></div><div><ul><li><span style="font-size: 1rem;">Salesforce Admins who want to step into AI-powered automation</span></li><li><span style="font-size: 1rem;">Salesforce Developers working with Apex, Flow, and integrations</span></li><li><span style="font-size: 1rem;">Salesforce Architects designing enterprise AI solutions</span></li><li><span style="font-size: 1rem;">Salesforce Consultants looking to deliver AI-driven implementations</span></li><li><span style="font-size: 1rem;">Beginners in AI who want practical Salesforce use cases</span></li></ul></div><div><span style="font-size: 1rem;">Requirements</span></div><div><ul><li><span style="font-size: 1rem;">Basic understanding of Salesforce (Admin or Developer level)</span></li><li><span style="font-size: 1rem;">No prior AI knowledge required (we start from fundamentals)</span></li><li><span style="font-size: 1rem;">A Salesforce Developer Org (we will guide you)</span></li></ul></div><div><span style="font-size: 1rem;">Why Learn From Me?</span></div><div><ul><li><span style="font-size: 1rem;">Experience as a Salesforce AI Architect</span></li><li><span style="font-size: 1rem;">Focus on real-world implementation, not just theory</span></li></ul></div><div><span style="font-size: 1rem;">Only course that covers:</span></div><div><ul><li><span style="font-size: 1rem;">AI Basics → Prompt Engineering → Agentforce</span></li><li><span style="font-size: 1rem;">Legacy Builder → Agent Script</span></li><li><span style="font-size: 1rem;">Flow + Apex + API + UI integration</span></li><li><span style="font-size: 1rem;">Step-by-step hands-on approach with multiple projects</span></li></ul></div>

What you'll learn:

• Master Agent Scripts for advanced agent customization
• Integrate agents with Flow, Apex, APIs, Slack, and Experience Cloud
• Apply best practices to build scalable, real-world Agentforce solutions
• Use Prompt Templates and grounding techniques effectively