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Introduction to Service Management with ITIL 4

Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
4.5 ★★★★★258,610 studentsCreated by Jason Dion, Dion Training Solutions • ATO for ITIL & PRINCE2Last updated Nov 5, 2025🌐 English

What you'll learn

✓Describing the ITIL framework
✓Understanding real-world examples
✓Applying ITIL 4 to your organization
✓Discuss ITIL 4 concepts with confidence

Requirements

•No prerequisites (we will teach you everything you need to know)
•A desire to learn

Description

Frequently Asked Questions

Student Feedback

4.5
★★★★★
Course Rating
75%
15%
5%
5%
5%
S
Sarah J.
★★★★★2 weeks ago

This course was absolutely amazing! The instructor explained everything clearly and the projects were very helpful.

M
Michael T.
★★★★1 month ago

Great content, highly recommended for beginners. Just wish there were more practice exercises.

D
David K.
★★★★★2 months ago

Best course on this topic I've taken so far. Worth every penny (even better since I got it for free!).

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Introduction to Service Management with ITIL 4
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This course includes:
  • 📺 2h on-demand video
  • 📱 Access on mobile and TV
  • ♾️ Full lifetime access
  • 🏆 Certificate of completion