Root Cause Analysis and the 8D Problem Solving Bootcamp

Note: Students who complete this course can apply for the certification exam by Quality Gurus Inc. and achieve the Verified Certification from Quality Gurus Inc. It is optional, and there is no separate fee for it. Quality Gurus Inc. is the Authorized Training Partner (ATP # 6034) of the Project Management Institute (PMI®) and the official Recertification Partner of the Society for Human Resource Management (SHRM®)

The verified certification from Quality Gurus Inc. provides you with 8.0 pre-approved PMI PDUs and 8.0 SHRM PDCs at no additional cost to you.

This course is accredited by The CPD Group (UK). You are eligible to claim 8.0 CPDs for this course (Accreditation# 1016191)

Root Cause Analysis and the 8D Problem Solving Bootcamp (Accredited)

In this course, I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:

1. Five Why's

2. Cause and Effect Diagram

3. A3 Problem Solving Approach

4. Eight Disciplines or 8D Problem Solving Approach

Depending upon the complexity of the problem, you can choose one of these approaches.

While taking these approaches, many tools and techniques could be applied. I will cover many such tools, for example:

1. Seven Basic Quality Tools (Cause and Effect Analysis, Flow Chart, Check Sheet, Pareto Chart, Scatter Plot, Control Charts and Histograms)

2. Descriptive Statistics (Mean, Mode, Median, Range and Standard Deviation)

3. Graphs and Charts (Box and Whisker Plot, Individual Value Plot, Bar Chart, Pie Chart, Bubble Chart, Matrix Plot, and Time Series)

4. Value Stream Mapping

5. Tools for D1 (Establish the Team): Team Roles, Team Stages, Conflict Management and Negative Team Behaviours

6. Tools for D2 (Describe the Problem): 5W2H, SIPOC, Gemba Walk and Stakeholder Analysis

7. Tools for D3 (Interim Containment): Identification and Traceability

8. Tools for D4 (Root Cause Analysis): Brainstorming, Nominal Group Technique and Affinity Diagram

9. Tools for D5 (Develop CA): Poka-yoke, Force Field Analysis, Control Plan and Benefit-Cost Analysis

10. Tools for D6 (Implement CA): Gantt Chart, RACI Matrix, Reports and Dashboard

11. Tools for D7 (Prevent Recurrence): FMEA

Continuous Professional Development (CPD) Units:

• For the ASQ® Recertification Units (RUs), we suggest 0.80 RUs under the Professional Development > Continuing Education category.
• For PMI®, 8.0 pre-approved PDUs can be provided after completing our optional/free certification exam. The detailed steps for taking Quality Gurus Inc. certification with preapproved PDUs are provided in the courses.

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