Mastering Salesforce AI: Agentforce and Prompt Templates

A Comprehensive Guide for implementing AI Agents and Prompt Templates : Prepare for the Agentforce Specialist Exam
4.6 ★★★★★13,401 studentsCreated by Salesforce DeveloperPublished/Updated on: 🌐 English

Key Takeaways

Course overview with structured fields: Title, Provider, Instructor, Updated Date, Difficulty, Focus, Audience, Outcomes and Coupon Code.

•Course Title: Mastering Salesforce AI: Agentforce and Prompt Templates
•Provider: Udemy (via CourseSpeak listing)
•Instructor: Salesforce Developer
•Coupon Verified on: February 16, 2026
•Difficulty Level: Advanced
•Course Focus: development fundamentals to advanced concepts
•Learning Outcomes: What is Agentforce, Agents And Prompt builder , Enable and Configure Agents to be deployed on multiple channels , What is Agent Builder and How to build Agents using Agent builder
•Prerequisites: Basic Knowledge of Salesforce Flows and Apex Development , Basic knowledge of Gen AI technology is good to have but we will learn everything in this course also
•Target Audience: Beginners to advanced programmers
•Course Type: Self Paced Online Course. Lifetime Access
•Coupon: Click on REDEEM COUPON to Enroll and apply discount code

What you'll learn in this Udemy Course

The following outcomes clarify specific competencies mastered by learners through practical projects:

✓What is Agentforce, Agents And Prompt builder .
✓Enable and Configure Agents to be deployed on multiple channels .
✓What is Agent Builder and How to build Agents using Agent builder .
✓Agentforce Voice .
✓Hybrid Reasoning with Agent Script .
✓Understand Topics, instruction and Actions of Agents .
✓Architecture of Salesforce Trusted AI + Data , Understand where all different component sit in this Architecture .
✓What is Einstein Trust layer , and How it Provides Trusted interaction between CRM Data and AI .
✓Understand the planning and Execution phase of Agent .
✓Creating Data Trigger Agents .
✓Agent Context Variable and How to Use it with Agents .
✓Understanding RAG using Agentforce Data Library .
✓Agent API And Headless Agents in Agentforce .
✓Exploring Custom Actions and Create Custom Actions Using Apex .
✓Create Complex Custom Actions Using Apex and External API’s .
✓Agentforce Data Library .
✓Build Complex Actions using Flow which does Multiple Task for a User .
✓Event Logs/Audit trail , Debug Agent Executions .
✓Understand Prompt Template and Prompt Builder .
✓Create Prompt template , Learn how to invoke Apex Class From Prompt template and Learn How to invoke Prompt template from Salesforce Screens .
✓Create Field generation Prompt template and Learn how to invoke Flows from Prompt template , and How to invoke Prompt Template from Flows .
✓Create Record Summary Prompt template , Invoke Prompt template from Agents .
✓Build Complex Prompt template using Flex Template , Invoke the Flex template from Apex class and Integrate Prompt template with LWC .
✓Custom Lightning Types Using LWC for Agentforce (Default) .
✓Agentforce - Pro Code Implementations using Apex and LWC .
✓Model Builder :- Bring your own Model .
✓Einstein For Sales:- Sales Email and Sales Email Prompt template .
✓Einstein For Service :- Einstein Service Replies for Email .
✓Einstein For Service :- Einstein Service Replies for Live Chat .
✓Einstein for Service :- Einstein Knowledge Creation .
✓Einstein for Service :- Einstein AI-Generated Search Answers .
✓Einstein for Sales :- Einstein call summaries .
✓Einstein for Sales :- Einstein call Explorer .
✓Custom Actions Best Practices .
✓Learn About Agentforce for Developer and Setup Agentforce for Developer in VS code .
✓Agentforce Vibes : Enterprise vibe coding Platform .
✓Building LWC and Apex using Agentforce Vibes .
✓Connecting MCP Server to Agentforce Vibes .
✓Working with Jira via Agentforce Vibes to complete the user stories .
✓Utilize Agentforce for Developer's auto-completion, and test case generation features to solve requirements faster. .
✓Understand Salesforce's in-house LLM models, CODEGEN and xGen-Code, which power Agentforce for Developer.

Course Requirements

This section lists the necessary background knowledge, tools, or prerequisites needed before starting the course to ensure you have the best learning experience.

•Basic Knowledge of Salesforce Flows and Apex Development
•Basic knowledge of Gen AI technology is good to have but we will learn everything in this course also

About This Course

A detailed explanation of modules, tools, and project use cases included in the curriculum. from this comprehensive software development tools courses.

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About the Instructor

Learn from experienced professionals in the field.

•Instructor: Salesforce Developer
•Expertise: development education and applied programming expertise
•Experience: 12+ years developing large-scale systems in Software Development Tools
•Teaching Style: Practical focus with real-world examples and hands-on projects
•Institution: Professional Academy - Leading provider of quality development education

Review - Mastering Salesforce AI: Agentforce and Prompt Templates course on Udemy worth it?

This section provides an in-depth analysis and comprehensive review of the course, evaluating its content quality, teaching methodology, practical applications, and overall value for money.

Complete Review: Mastering Salesforce AI: Agentforce and Prompt Templates by Salesforce Developer

Mastering Salesforce AI: Agentforce and Prompt Templates is a comprehensive online course designed to help students master Development skills. Created by Salesforce Developer, this course provides practical knowledge and hands-on experience that learners can immediately apply in professional settings.

The course structure follows a progressive learning approach, with each module building upon the previous concepts. Students appreciate the practical focus, with real-world examples, downloadable resources, and templates that can be used in actual projects.

Available on Udemy with lifetime access, this course offers excellent value for anyone looking to advance their skills in Software Development Tools and take their career to the next level.

Our Recommendation

Course recommendation: Mastering Salesforce AI: Agentforce and Prompt Templates excels in development development based on verified student reviews and curriculum analysis.

Student Feedback

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4.6
★★★★★
Course Rating
Based on 13,401 student reviews as of February 2026
Rating Breakdown:
5 stars:
75% (10,051)
4 stars:
15% (2,010)
3 stars:
5% (670)
2 stars:
5% (670)
1 star:
5% (670)
SJ
Sarah Johnson
★★★★★2 weeks ago

This course completely transformed my understanding of the subject! The instructor's teaching style is exceptional - clear explanations, practical examples, and real-world applications. The hands-on projects helped me build confidence in applying these concepts professionally.

MT
Michael Torres
★★★★★3 weeks ago

Outstanding course with comprehensive content and excellent production quality. The step-by-step approach made complex topics accessible. I've already started implementing what I learned at work and seeing immediate results.

DK
David Kim
★★★★★1 month ago

Best investment I've made in my career development! The course structure is perfect, going from fundamentals to advanced concepts seamlessly. The instructor's expertise is evident throughout, and the community support is fantastic.

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Mastering Salesforce AI: Agentforce and Prompt Templates
$12.99$119.9989% Off
🎫 Coupon
MT26***
REDEEM COUPON
30-Day Money-Back Guarantee
What the Course Includes:
Duration21h on-demand video
Device CompatibilityMobile & TV
Access TypeLifetime Access
CertificationCompletion Certificate